Help Center

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Help Center

Welcome to Help Center! Please click the buttons below to learn more.

  • Submit a Support Case

  • How to Place an Order?

  • Warranty Policy

  • Business Partner in Your City

  • Logistics & Shipping

  • How to Install?

How to Install?

How to Install?

There will be installation guidance for each model packaged with the items. The installer must be familiar with weak electricity installation, devices and software setup.

Please install the devices or equipment according to the installation guidance carefully, step by step.

Logistics & Shipping

Logistics & Shipping

We will recommend the economic logistics solutions to you according to your order quantity and your requirements.

1. Shipment by Air or Express

Recommended for sample orders or small orders.

2. Shipment by Truck

The shipment by truck is recommended to Central Asia or European continent for these orders with medium quantity.

3. Shipment by Train

The shipment by train is popular currently from the mainland of China to European countries, fast and economic, which is recommended for bulk orders and delivery in short time.

4. Shipment by Sea

Recommended for bulk orders only and shipment to North America, Oceania, Africa, Latin America, Southeast Asia, Middle East and Europe etc.

Business Partner in Your City

Business Partner in Your City

Our company has started the great program called Business Partner in Your City since 2021.

We are looking for more and more business partners to set up branch companies by customer supports or investing and operating together with you in your city if you are interested in surveillance industry, parking management system and IOT business. But we will review your ability and conditions.

Welcome to join us to be Local Business Partner in Your City! Joint Ideas, Joint Goal, Joint Enterprise!

Warranty Policy

Warranty Policy

The warranty is 12 months for all of video cameras and parking management equipment. And we will help you on the maintenance by technical supports with guidance.

How to Place an Order?

How to Place an Order?

1. Please send a business inquiry to UMOVAL team. Our team will keep in touch with you to learn of your requirements.

2. The Sales Team will send the catalog and pricelist to you for reference. And please choose the item number you’d like to order.

3. Please make a PO (Purchase Order) and send it to us. Or please send the chosen model number to us directly by email.

4. UMOVAL sales team will make a PI (Proforma Invoice) for you according to the PI (Purchase Order).

5. We will start the preparation of these items for you according to the PO and PI after your payments.

6. And the logistics will be arranged by our team and you will wait for custom clearance or delivery.

Submit a Support Case

Welcome to send a support case! We will do the customer supports for you in 24 hours during working days.